Frequently asked questions
Answers to the most common questions about licensing, downloads and support.
Yes. Creating an account is free and only takes a minute. It's how your purchases stay attached to you, so you can come back and download them at any time.
Every product includes one standard licence. There's nothing to choose at checkout, no separate personal, commercial, or extended tiers, and no hidden upgrade fee later.
Visa and Mastercard. Payments are handled by our payment provider; we don't store your full card details.
It appears in your account, under Downloads, as soon as payment is confirmed. No email, no waiting, no manual step.
Refunds are available within 14 days of purchase for products that are faulty or not as described. See our Refund Policy for the full detail on what qualifies.
We provide documentation and setup guidance for every product. Hands-on, one-to-one implementation support isn't included unless it's stated on the product page.
Enter your code in the "Coupon code" field on your cart or at checkout. Valid codes apply automatically before you pay. Coupons don't stack — only one code can be used per order.
No. The standard licence covers personal, non-commercial use only. It isn't intended for client work or commercial projects.
Generally, no. Because our products are delivered instantly, a refund isn't available simply for changing your mind once the file has been downloaded. See our Refund Policy for the exceptions.
Yes. You can switch the site's display currency between EUR, USD, GBP, and AUD. The amount you're actually charged is the one shown at checkout in your selected currency.
Yes. If we release an update to a product you own, it shows up in the same Downloads tab at no extra cost, for as long as we keep selling that product.
Yes, from your account settings once you're signed in. If you no longer have access to the email on file, contact us at support@mylayoutlab.com and we'll help you sort it out.
Special Offers are products with a limited-time discount already applied to their price. You'll see the discounted price directly on the product, no code needed.
Check the requirements and compatibility notes on the product page before buying. If anything's unclear, ask us at support@mylayoutlab.com first, rather than after you've bought it.
Where VAT applies, it's calculated and shown before you confirm your order.
Check the Orders and Downloads sections of your account. If it's genuinely missing, contact support@mylayoutlab.com with your order reference and we'll look into it.
No. Coupon codes can't be combined with our Special Offer sale prices. If your cart contains a mix of sale and regular-priced items, the coupon applies only to the regular-priced items.
Usually 5 to 14 business days, depending on your bank or card issuer.
Only to confirm you meet our minimum age to buy from us. We don't use it for anything else.
Yes. Your account and your downloads follow you, not a single device.
Contact us straight away at support@mylayoutlab.com with your order reference. If payment went through but the product didn't appear in your account, we'll sort it out.
No. You may not resell, redistribute, or share the product files, whether on their own or bundled into something else, or present them as your own work.